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If you can not find
the answer to your question here, please check the Lock
and Hinge Help section, or
or call us at 718-677-4186. We'll be pleased to help you.
1. How
do I install the hardware? Will I need a professional?
2. What are the various types of door knobs used for?
3. Can I get my deadbolts and locking door knobs keyed alike?
4. Why do you have such low prices on your door hardware?
5. When will you ship my hardware order?
6. Can I return items that I purchase from Lock and Hinge.com?
7. Do your hinges match your door hardware finishes?
8. I want to see the items before I buy. Is there showroom
near me?
9. Is there any discount for buying multiple items or multiple
pieces of one item?
10. How do I get an item replaced under warranty?
1. How do I install the hardware? Will I need a professional
Installation of most Lock and Hinge hardware is simple and straightforward.
Just follow the step-by-step Installation Instructions for the particular
item. If you need a template or manual please see our Hardware
Templates and Manuals section.
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2.
What are the various types of door knobs used for?
- Entrance Door
Knob - this door knob is generally used for exterior applications with
a keyed locking cylinder. Our lock experts can key the entrance knobs
and deadbolts alike.
- Privacy Door Knobs
- for use in bathrooms and bedrooms. Privacy knobs can be equipped with
a lock. A slotted tool is used to unlock it from the outside.
- Passage Door Knobs
- Sometimes called hall and closet knobs because they are often used
for hall and closets. These knobs are not lockable.
- Dummy Door Knobs
- These knobs are face mounted with screws. They do no have a latch
mechanism. They are intended to be used on bifold doors or other applications
that do not require a latch mechanism.
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3.
Can I get my deadbolts and locking door knobs keyed alike?
Yes, you can. Our lock can do this all in the same order, or even on different
orders. Even though these are locks of love to us, we cannot key all locks
alike if the brands are different. On the other hand, it is unlikely that
you will want to mix and match them because the finishes will vary between
brands.
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4.
Why do you have such low prices on your hardware?
The main focus of our parent company, Real Metropolitan Hardware, is serving
the needs of New York City's finest architects, interior designers, builders,
and contractors. When providing hardware for their projects we often buy
more than is required to account for an occasional malfunction or cosmetic
problem. Unlike the large discount houses like Lowes hardware, Ace hardware,
Sears hardware or Home Depot, we must unload our overstock inventory as
quickly as possible.
Also, our volume permits
us to purchase directly form manufacturers rather than from distributors.
That means better pricing for us which means better pricing for you, our
customer. And it means great deals on quality hardware that you just can't
find anywhere else.
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5.
When will you ship my hardware order?
If your order is placed before 11:00 a.m. eastern time, it is filled and
shipped within 2 business days; however, this is not guaranteed. Our products
are sent UPS ground unless other arrangements are made. Most customers
receive their orders within a week. If you need it sooner
with your zip code or call us at 718-677-4186.
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6.
Can I return items that I purchase from Lock and Hinge.com?
Yes, we do permit you to return items. You will be required to obtain
a RGA number. Restrictions may apply for example on some closeout items.
Because we handle so many different types of items like cabinet hardware
and knobs,kitchen hardware, restoration hardware, sliding door hardware,
decorative house numbers, entry door locksets, exterior wall lighting,
keyless door locksets, kitchen cabinet pulls and handles, it is impossible
to go into detail here. So to check on returning an item, see our Lock
and Hinge Policies section or just
with your order number or call us at 718-677-4186.
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7.
Do your hinges match your door hardware finishes?
Finishes
of our other products will be close but not identical as finishes from
various manufactures will vary. If you are concerned about finishes matching
as close as possible we suggest you order items made by the same manufacturer.
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8.
I want to see the items before I buy. Is there showroom near me?
The reason we can maintain great pricing and great service is that
we don't have showrooms with the exception of our physical location in
New York City. If you are a see-before-you-buy kind of person, just order
one or two pieces of the items you are interested in. Once that meets
your expectations, then we are confident you will feel comfortable placing
the entire order with Lock and Hinge.
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9.
Is there any discount for buying multiple items or multiple pieces of
one item?
Yes. If you feel you have a sizable order that may warrant an additional
discount, please use our Wholesale Quotation
Form. Please
or call us at 718-677-418 with any questions regarding our discount policies.
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10.
How do I get an item replaced under warranty?
Manufacturer warranties vary a great deal. If you have had the product
for some time, we will refer you to the manufacturer who will take care
of any warranty issues. If there is a defect in any product that you have
just received from us, we're happy to replace it. See the Lock
and Hinge Policies page or just
with your order number or call us at 718-677-4186.
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