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Help

 

Finding Product
1. Use the Search box at the top of each page.
    You can search on:
         Manufacturer
         Product Type
         Model Number and more.
2. Use Advanced Search  for more specific searching.
3. Use the Browse by Category in the left side bar. Think of Categories as our hardware departments.
4. Use the Browse by Manufacturer function in the left side bar.

Finding Closeouts and Specials
1. Often we have leftover inventory from large jobs. We offer this inventory overstock at closeout prices to our retail and wholesale clients.
2. Click here for the Closeouts page. 
3. Check back often as this inventory changes frequently. 

Finding Templates And Manuals
1. If you know the model number and just want the template then just click on, Templates And Manuals
2. If you don't find what you need, send us an email .
3. Check back often as we are constantly updating this section of the site.

If You Can't Find Something
1. If you do not see an item just call us. We can recommend an alternative, or check with our various manufacturers about availability and delivery. 
2. We pride ourselves on old fashioned customer service. That means providing excellent service before and after you become a Lock and Hinge customer.

Product Assistance
1. Most items have a help button [Help]. Clicking on it will display more information about color, size, function, etc. 
2. Items also have a template button. Clicking on it will open up the template and cut sheet for that item.

Wholesale Quotations
1. Maybe you are an architect, contractor, interior designer, or a homeowner looking for quantity discounts. Please use our <> Wholesale Quotation Form <> to let us know your needs and we will respond promptly.

Privacy, Security and Terms 
1. Please click here for our Policies

Problems With Your Online Orde
1. If you require assistance regarding your order please have your order number handy and send us an email .
2. Alternatively you can call and speak to a Lock and Hinge representative at 718-677-4186.

Customer Feedback 
1. If you have any comments or feedback regarding our site, please fill out our contact form
2. If you would like to share your experiences with other Lock and Hinge customers, please use the Contact Form or just email us . 
3. Due to the volume of feedback we receive we cannot guarantee a response to your e-mail. 

Complaints relating to the Lock and Hinge store 
Should you wish to complain about the service received in store please address your complaint in writing to:

Lock and Hinge
1028 Dahill Rd.
Brooklyn, NY 11204